WhatsApp chatbots and assistants

WhatsApp chatbots for business

Faster conversations, better-organized customer service. Intelligent assistants that answer questions, log requests and hand off to a person when needed.

Ask about an AI assistant
  • 24/7 availability
  • Handoff to a person
  • Connected to your systems
Replies 24/7Hands off to a person
WhatsApp chatbots and assistants

Faster conversations. Better-organized customer service.

WhatsApp has become one of the go-to channels for communication between businesses and people.

But as inquiries grow, so do repetitive tasks, delays and the need to organize customer service better.

At Dandelía we build conversational automation and intelligent assistants tailored to the goals and processes of each organization.

What we do

What can a WhatsApp assistant do?

Depending on your needs and the available integrations, a solution can help you:

Answer FAQs

Information about services, products or procedures, around the clock.

Information · FAQ

Guide people

Point people to the right information or channel.

Menus · Guides

Log requests

Organize data and requests so nothing gets lost.

Complaints · Orders · Appointments

Automate communications

Defined replies and follow-ups, with alerts at the right moment.

Alerts · Reminders

Connect information

Look up data in compatible business systems.

ERP · CRM · Platforms

Hand off conversations

A person steps in when the conversation calls for it.

Human support
For every industry

Solutions for businesses in any industry

Technology takes a different shape in every business. Here are a few examples of how we apply it.

Restaurants & hospitality

Menu, orders and reservations right on WhatsApp.

Logistics & distribution

Instant shipment status and delivery coordination.

Retail & e-commerce

Catalog, stock inquiries and chat-assisted sales.

Finance & insurance

Payment reminders and handoff to an account rep.

Healthcare & services

Appointments, reminders and prep instructions.

Education

Course information, enrollment and reminders.

Manufacturing

Incident reporting and internal plant inquiries.

Professional services

First contact, scheduling and lead qualification.

  • Small businesses
  • Enterprises
  • Startups & founders
  • Independent professionals
  • Executives & IT teams

Illustrative examples: every project is designed around your operations.

Signs

Could your WhatsApp customer service use a hand?

A few situations where an assistant changes the day-to-day.

  • Your team answers the same questions all day long.
  • Customers message after hours and wait until the next day.
  • Everyone replies from their own phone, with no shared record.
  • Orders, reservations and inquiries get lost among messages and voice notes.
  • Employees keep asking internal teams the same things.
  • You want to handle more inquiries without growing the team.

Tell us how you handle customer service today, and we’ll improve it.

Process

How we build your assistant

From the first conversation to a working assistant.

  1. 01

    Goals

    We define what you want to solve and which inquiries to handle.

  2. 02

    Conversations

    We design the tone, flows and responses.

  3. 03

    Connections

    We integrate with your systems and support channels.

  4. 04

    Testing

    We test with real cases and with your own team.

  5. 05

    Launch & improve

    We go live and fine-tune based on real conversations.

Our approach

Technology that supports the human touch

An intelligent assistant doesn’t have to replace personal contact. Its role can be to resolve routine questions, make communication easier and free up your team to focus on situations that need a human touch.

  • Handoff to a person when the conversation needs it.
  • Predefined or AI-powered responses, depending on the case.
  • Proper handling of information and of the channel.
  • Designed around your organization’s goals and processes.
Use cases

Where WhatsApp assistants are used

For customers, for employees and for sales.

Customer service

FAQs, business hours, locations and catalogs answered instantly.

Orders & reservations

Take orders, reservations or quote requests and send them, neatly organized, to the right person.

Shipments & requests

Customers check the status of their shipment or request without calling or waiting.

Appointments & reminders

Automatic confirmations and reminders to reduce no-shows and missed appointments.

Collections & payment reminders

Due-date reminders, with handoff to a person when needed.

Sales leads

First inquiries qualified before they’re passed to your sales team.

Why Dandelía

A way of working designed so you can move forward with confidence

Fast, in stages

We quote as soon as we understand your needs and deliver in stages so you can get started quickly.

Clear communication

Direct, jargon-free communication in English or Spanish, by email or WhatsApp, with replies within one business day.

Your data, protected

Your data and processes are handled confidentially, with a focus on security and full traceability.

Built to scale

Designed to grow with you: more users, modules and connected systems whenever you need them.

Build your inquiry

Tell us what you want to solve

Pick what sounds closest to your needs. We’ll open WhatsApp with the message already written: no forms, no waiting.

We reply to inquiries within one business day.
You can choose more than one option
Send via WhatsApp
Keep exploring

More solutions from Dandelía

Custom software

Systems and web apps designed around the way you work.

Learn more

Artificial intelligence

AI agents and assistants applied where they create real value.

Learn more

Process automation

Less repetitive work, and connected systems that run on their own.

Learn more

Platforms & intranets

Digital spaces that connect people, information and key processes.

Learn more
FAQ

Frequently asked questions

Can a chatbot reply to customers automatically?
Yes. It can be set up to handle certain types of inquiries using predefined responses or AI capabilities.
Can it transfer a conversation to a person?
Handoff mechanisms can be built in, depending on the solution’s design and the tools used.
How much does it cost and how long does it take?
It depends on the conversations, integrations and features you need. We send you a quote as soon as we complete discovery, which starts with an interview to understand exactly what you need. We work fast and keep in constant communication: delivery comes quickly, and if the project has several components or is large, we split it into phases so you can start using something as soon as possible and keep adding from there.
Can a chatbot understand naturally written messages?
With AI capabilities, the assistant can interpret natural-language questions and respond based on the information we define together with you.
Can it connect to our systems?
Depending on each system’s characteristics and available connections, the assistant can look up or record information in compatible business tools. We evaluate this case by case.
What do I need to get a WhatsApp assistant?
It depends on your conversation volume and the features you’re looking for. We evaluate the official options available for the channel and recommend the one that best fits your case.
Can it also help my employees?
Yes. It’s very useful for answering frequent internal questions (policies, benefits, time off or paperwork) and freeing up time for your HR team.
Do you work with my industry and with companies my size?
Yes. We work with organizations across industries (logistics, restaurants, manufacturing, retail, finance, services, healthcare, education and more) and of every size, from independent professionals and founders to large enterprises. We adapt the project’s scope and pace to your reality, and if the project is large, we move forward in phases.

Let’s make every conversation simpler

Tell us how your company handles customers or employees today, and what you’d like to improve.

Make a wish — we build it with AI & other technologies

Ask about an AI assistant